Those in the BYOD (Bring Your Own Device) movement in K-12 and Postsecondary education advocate for multiple means of communication among teachers and students that include using devices equipped with backchannel apps. These applications, which allow for a digital conversation while a verbal conversation is happening, can allow those who are afraid to speak in class, or those who prefer not to speak in class, to contribute to the discussion through written responses. Those who are shy and those who are introverted have an outlet that is suitable to their personalities, which helps them contribute to the conversation in productive ways.
Invest in the training team by sending them outside the organization to learn the customer’s perspective. Require that they reflect on those experiences and incorporate them into their training programs. Require that managers and SMEs work with the training team to develop plans for new employees. Encourage all peer trainers to consult with the team prior to taking on new training tasks. Stop calling them the “internal training team” and find a title that truly reflects what they do.